642-242 Exam

Free 642-242 Dumps Download

exam4dumps offers free 642-242 dumps,642-242 Practice exam,642-242 exam questions for Others certification(Cisco Certified Network Associate). You can check out the question quality and usability of our 642-242 practice exam before you decide to buy it.Before you purchase our 642-242 Q&A,you can click the link below to download the latest 642-242 pdf dumps.
　
　
Exam : Cisco 642-242
Title : Cisco(r) Others Unified Contact Center Enterprise Implementation(UCCEI)


1. When configuring a Cisco Unified Communications Manager dial plan to allow for dialing 911 or placing other emergency calls, where should Urgent Priority be checked off in?
A. route pattern
B. route list
C. route group
D. calling search space
Answer: A

2. When setting up the Cisco Unified IP IVR 4.1(x) to communicate with Cisco Unified Communications Manager, how do you configure the IP IVR to communicate with more than one Cisco Unified Communications Manager server in the cluster?
A. On the JTAPI Provider Configuration web page, there are two fields to input the IP addresses or host names of the Cisco Unified Communications Manager servers.
B. On the JTAPI Provider Configuration web page, you can enter only one Cisco Unified Communications Manager server for the JTAPI provider.
C. On the JTAPI Provider Configuration web page, list the IP addresses or host names of the Cisco Unified Communications Manager servers separated by a comma.
D. On the JTAPI Provider Configuration web page, enter the IP address or host name of the publisher and when you synchronize the configuration, the IP IVR will automatically configure the available Cisco Unified Communications Manager servers.
Answer: C

3. In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and CTI ports created in the Unified IP IVR 0(x)?
A. CTI route points and CTI ports are created and associated to the IP IVR user in Cisco Unified Communications Manager Administration prior to configuring the CTI route points in the IP IVR in the CRS Administration menu.
B. CTI route points and CTI ports are created from the CRS Administration menu. The CRS Administration will automatically create and associate the CTI route points and CTI ports in Unified Communications Manager.
C. CTI route points and CTI ports are created from the CRS Administration first and then the CTI route points and CTI ports are associated to the correct user using Unified Communications Manager Administration manually.
D. CTI route points and CTI ports can either be created from the CRS Administration menu or from the Cisco Unified Communications Manager Administration as long as the CTI route points and CTI ports are associated to the correct IP IVR user profile.
Answer: B

4. In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in the system?
A. At the beginning of the Sales routing script, use the Queue Priority node to set the priority of all calls hitting that script to 1.
B. In the Queue to Skill Group node, set the call priority to 1 for any Sales skill group queue nodes.
C. In the Queue to Skill Group node, set the call priority to 10 for any Sales skill group queue nodes.
D. Use a Queue Priority node for support and other non-sales calls with priority 1.
Answer: B

5. The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities. In this sample script, at what priority will the call be queued?
A. Three (3) As set in the Queue Priority node.
B. Five (5) The default for the Queue to Skill Group node, unless it was set otherwise.
C. None, as queue priority only is used when more than one skill group is used in the Queue to Skill.
D. It depends, as each call hitting the script will reset the priority for all calls when the Queue Priority node is executed.
Answer: B

Free download:Free 642-242 dumps

exam4dumps 642-242 Exam Description

642-242 exam training is available in various formats to best suit your needs and learning style from exam4dumps. Whether you are a hands-on tactile learner, visually or even a textbook training veteran, we has the 642-242 resources that will guarantee you to pass your 642-242 practice exam at the first time!

Guarantee to Pass Your 642-242 Exam

We provide the latest high quality 642-242 practice exam for the customers,we guarantee your success at the first attempt with only our 642-242 exam questions, if somehow you do not pass the exam at the first time, we will not only arrange FULL REFUND for you, but also provide you another exam of your claim, ABSOLUTELY FREE!

The Tenet Of exam4dumps

Our on-site online training experts create all of the Cisco 642-242 exam products available through Actual-Exams. Our main goal is that you get more kownleage with less money.You will find our price is very cheap.

After-sales Service

Once you purchase our products,we will offer you the best service.After you purchase our product, we will offer free update in time for 90 days.Whatever you have any questions,we will help you solve it. And in 3 weeks we will offer you free updates,so please pay attention our site at all times.

Acquiring Cisco Others certifications are becoming a huge task in the field of I.T. More over these exams like 642-242 exam are now continuously updating and accepting this challenge is itself a task. This 642-242 practice test is an important part of Cisco certifications and at Others braindumps we have the resources to prepare you for this. The 642-242 exam is essential and core part of Cisco certifications and once you clear the exam you will be able to solve the real time problems yourself.Wamt to take advantage of the Real 642-242 Value Pack and save time and money while developing your skills to pass your 'Cisco Certified Network Associate (Others) Exam'? Let exam4dumps help you climb that ladder of success and pass your 642-242 now!